Returns, Refunds and Exchanges
We are committed to your Satisfaction!
Everyone at Centre Region shares a philosophy of wanting to help you find just the right products to fit your needs. Keep in mind that many products have a cumulative effect and it is unrealistic to expect immediate results. Allow sufficient time for the product to achieve the desired effect.
Please contact us immediately upon receipt if your product is damaged or defective, and we’ll replace it promptly.
All products are covered by a 14 day return policy and are subject to a 20% restocking charge. Shipping charges are not refundable.
If you want to return a product please Contact Us with your name, address, and order number. We will then email you a Return Authorization Number and instructions on how and where to send your return. We ship orders from multiple European locations, and returns are not always sent to the location from where your order was shipped. Sending your return to an address other than the one we instruct you, or refusing delivery of a shipment may result in a reduced or no credit. To prevent this, we ask that you contact us before sending any item back to us. We do not accept returns without an R.A.N on the outside of the carton. Please be sure your item is in new and unused condition, and to pack it in its original box. Returns must be received within 30 days of delivery of your order.
All returns must be in like new condition, in original packaging, with instructions and accessories. Items returned in less than new condition, incomplete, taken out of its plastic wrap or packaging or received by us after 14 days of receipt may be subject to additional restocking charges up to 50% of the item’s price, or may not be accepted. We reserve the right to refuse to issue credit for any item that has been used, misused or damaged. You may send your return to us via any shipping carrier you’d like, but we cannot be responsible for non-receipt of returns that cannot be tracked by delivery address and signature, nor can we confirm receipt of a return/exchange until it has been processed. Shipping charges (for exchanges) will be charged to the payment method on file from the original order.
Upon receipt of your return, we can issue an exchange, replacement, store credit (which automatically gets applied to your next order) or send you a refund.
Returns are usually processed within 4-5 days of receipt, and refunds to your credit card take 10-14 business days after your return is processed. Refunds are issued in the same manner as original payment. Credit card companies vary in their processes of posting refunds back to your account. If merchandise or gift certificates were used as a form of payment, we’ll reissue those to you upon resolving your return.
Return policies do not include any postage, freight, handling, insurance, or delivery fees. It does not cover damage, defect or failure caused by or resulting from accident, external destruction, alteration, modification, improper installation, abuse, misuse (such as excessive water pressure on applicable items, etc.) or misapplication of our products. Additionally, our return policies do not cover damage to the product resulting from return shipping or handling.
We have an online store only and do not have a retail store. Unfortunately we are not able to accommodate browsing, buying, or picking up orders from our warehouses.